Order Management


The LifeCX Order Management module is designed to provide end-to-end Order lifecycle management which drives the order fulfillment process of any business including integration with Operator BSS/OSS Systems. The open, workflow based architecture supports tailored, automated fulfillment processes without customization.

Key features include:


  • Order Capture from Multiple Channels
  • Order Decomposition
  • Order Orchestration
  • Order and Service Fulfillment
  • Order Cancellation and Rollback
  • Order Modification
  • Suspension | Resumption of Entire Order or specific task
  • Order Attachment Support
  • Order SLA with Alerts
  • Order Audit History
  • Order Bundling Capability
  • Order Priority Support
  • Order Automated | Human Task Support
  • Order Failure & Recovery
  • Multi Language Support
  • Order Workflow Configuration
  • Order Status Tracking
  • Order 3rd Party Integration
  • Order Eligibility and Rules Management
  • Order Bulk Activities Management

OTHER SOLUTIONS WE OFFER


Voucher Inventory Management


The key to successful Voucher Inventory Management is the ability to integrate with the Telco’s Voucher System, Manufacturers and Dealers to ensure the Vouchers’ state conforms to Organisational Policy intended to mitigate financial risk while vouchers are in transit, held in inventory and ensuring they are redeemable when out in the market.

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Inventory Management


Serialized inventory management incorporates the lifecycle management of inventory at discrete item level. The entire lifecycle of an inventory item is tracked through their serial number.

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