Itemate solutions is a technology company born out of the telecoms industry. We provide products and solutions to our clients that lead to enhanced customer experiences, full management control and the elimination of fraud and theft whilst reducing costs.
Itemate provides a range innovative Telecommunications industry leading solutions. Our years of Telecommunications experience have formed the basis of our solutions exceptional design built on industry best practice technology. Resulting in reliable, efficient and high-quality solutions, which provide our customers significant benefits.
The Itemate team has a wealth of telco experience. Therefore in addition to the class-leading solutions Itemate provides, we understand what it takes to operate a successful telco. At Itemate we, use our expertise to assist our clients in improving the operations and customer services.
Industry knowledge is a key differentiator in the telco business. The right understanding of telco processes is absolutely essential for turning project goals into reality.
Our telecom experience and industry know-how comes along with 10+ years of experience in complex telco projects. This enables us to apply best-practice approaches and to offer tailored solutions, meeting 100% of your requirements.
24-7 Always on Platforms
We understand that our customers run businesses which do not sleep, and our platforms and solutions are engineered to meet these requirements. Several of our platforms have up-times which exceed 4+ years.
One of the main aspects with regard to Itemate’s products and solutions is the prevention of Fraud. As Itemate’s solution are fully integrated into the client’s current BSS and OSS systems human error and intervention is eliminated which in turn prevents fraud from occurring.
Fanatical FTS Support
Our Support works on a Follow The Sun (FTS) principle, while South Africa is awake Sydney sleeps and visa versa. Our 3 tiers of support engineers are highly experienced and trained to assist our clients, and we are often the first to report trends to our clients.
Itemate client’s have outsourced management functions and responsibilities to Itemate which is a strategic method for improving operations and cutting expenses.